Overview
By default, Levamo's support team cannot access your dashboard. Granting access lets our team troubleshoot issues directly, as if they were you, which speeds up resolution for problems that are hard to diagnose remotely.
Access is time-limited and fully logged, and only Administrator-level users can grant or revoke it.
In this article, you will find what support access does and does not allow, how to grant and revoke it, and answers to common questions.
What support access allows
Giving the Levamo support team access lets our team see every area of your dashboard and use almost every feature as if they were you. This is essential for quickly and effectively troubleshooting problems.
There are some things our team can't do with dashboard access:
Add or remove sites
Add or remove users
Modify any billing information
Granting access
Step 1: Open the support messenger
Log in to your Levamo dashboard and click Get help, found on the right side of the main menu.
Step 2: Open support access
In the menu that appears, click Support access.
Step 3: Approve access
In the Help & support area, you'll see three boxes: Knowledge Base, live chat, and support access. In the support access box, click Approve Levamo access.
Revoking access
Step 1: Open support access
Follow Steps 1 and 2 above to reach the Help & support area.
Step 2: Revoke access
In the support access box, click Revoke Levamo access.
Important information
Access expires automatically after 14 days. You can revoke it sooner at any point using the steps above.
Only Administrators can grant or revoke access. Other roles won't see this option.
Every access grant is logged. A log at the bottom of the Help & support area shows the date and time access was approved, who approved it, and its current status (active or expired, with expiration date and time).
FAQ
When should I give the support team access to my dashboard?
There's no risk in doing this, and it's recommended so our team can find a solution to your problem as quickly as possible. Common reasons we might ask for access include website errors, downtime, billing issues, team management, or any other front-end bug.
Can I choose not to give the support team access?
Yes. It's entirely optional. If you choose not to, our ability to troubleshoot dashboard or website problems may be limited.
Conclusion
Granting dashboard access to the Levamo support team is optional but recommended when you need hands-on troubleshooting help — it's time-limited, fully logged, and can be revoked at any point. If you have questions about support access, our support team is available 24/7.