Overview
Every Levamo plan includes 24/7 support at no extra cost, with two paid tiers available for faster response times and more hands-on assistance.
Choosing the right tier depends on how quickly you need a first response and how much application-level troubleshooting help you want beyond core hosting infrastructure.
In this article, you will find a full comparison of the Foundation, Enhanced, and Elite support plans, and how to upgrade your support plan.
Support Plans
| Foundation | Enhanced | Elite |
24/7/365 support | Included | Included | Included |
Chat SLA (time before converted to ticket) | 15 minutes | 30 minutes | No time limit |
Ticket SLA (initial response, normal / high priority) | 8 hours / 2 hours | 4 hours / 30 minutes | 1.5 hours / 15 minutes |
Infrastructure support | Included | Included | Included |
Platform support | Included | Included | Included |
Application support | Not included | Included | Included |
Dedicated account manager | Not included | Included | Included (senior) |
Private Slack channel | Not included | Not included | Included |
Price | Included in all plans | $100/month, or free on yearly Performance and Enterprise Levels 1-2 plans | $500/month, or free on yearly Enterprise Levels 3-5 plans |
Ticket SLAs apply to first response time only; after that, we respond as quickly as possible depending on complexity. High priority tickets involve server downtime or a critical issue with Levamo's hosting services, determined at our support team's discretion.
Important information
Application support: even when all server systems are healthy, your site can still have performance or reliability issues. With application support, our team helps troubleshoot problems beyond your hosting infrastructure to the best of our ability. This doesn't guarantee we'll fix the root cause, but we'll either resolve it or give you an actionable recommendation to work from.
Minimum commitment: support plan add-ons require a minimum 6-month commitment.
Self-help resources: the Levamo knowledge base covers answers to common questions before you need to reach out.
Service Level Agreement: see the full Levamo SLA for our service commitments.
Refund policy: we offer a 14-day money-back guarantee if our service doesn't meet your expectations.
Free managed migrations are included with every plan. Contact your dedicated account manager or our customer success team at [email protected] with any account or best-practice questions.
Upgrading your support plan
Step 1: Open the Billing area
Log in to the Levamo dashboard and go to Billing.
Step 2: Open the support plan upgrade
In the Support plan box at the top right, click Upgrade.
Step 3: Select a plan
Choose Enhanced or Elite, whichever fits your needs.
Step 4: Confirm and purchase
Confirm your selection and accept the plan's terms. Your card on file is charged immediately for the first month.
Conclusion
Levamo's support plans range from the included Foundation tier to Enhanced and Elite for faster response times and deeper assistance. If you have questions about which plan fits your needs, our support team is available 24/7 at [email protected] or via live chat in your dashboard.